Terms & Conditions
Terms & Conditions
TERMS & CONDITIONS
Just Maid It Inc. reserves the right to make amendments to these conditions without giving prior notice. By requesting Just Maid It Inc. to provide service by any means including telephone (including texting), email, fax, booking form and or direct conversation – the client accepts that these terms and conditions are binding.
NO TERM CONTRACT: There is no term to this agreement between the client or Just Maid It Inc. You may cancel your re-occurring or one-time cleaning service no less than 48 hours prior to the scheduled booking. Just Maid It Inc. reserves the right to cancel the service provided at any time without notice.
BONDED and INSURED: We carry $2.000,000 in Liability Insurance covering bonding and insurance for all our staff.
TEAMS: Our cleaners work in teams of two or more depending on the size of the job. A team is assigned to your home. We make every effort to keep the same team assigned to your home, but cannot guarantee it. Illness, promotions, vacations, etc., can all result in a change of team or change of staff on a team.
CONDUCT: Our employees will be respectful while in your home, their only purpose while in your home is to carry out cleaning services.
PETS ESCAPING FROM THE HOME: We cannot be responsible for pets that “escape” when our staff are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance so the staff can be on alert when they open doors. Our staff are trained to close doors as soon as they enter and exit your home and will not leave doors open for long periods.
EQUIPMENT AND SUPPLIES: We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you want used, please call our office or alert your team so your file can be notated.
ARRIVAL TIME: Cleanings are scheduled in an order that requires the least amount of drive time for each team. This means the exact time of your cleaning may differ each time. If you require an AM or PM schedule, we will make every effort to accommodate your request, however, no times are guaranteed.
SCHEDULING: Scheduling changes may be requested by you but dates and times requested cannot be guaranteed. Scheduling changes may also be requested by Just Maid It Inc. but we understand that dates and times requested cannot be guaranteed.
CLEANING FEE INCREASES: Just Maid It Inc. reserves the right to re-evaluate rates at any time based on the time required to perform our service to meet the client’s standards. We will contact you to discuss possible price or service revisions if the cleaning time differs drastically from the original estimate. We reserve the right to adjust the estimate after the job is completed.
THE TERMS & CONDITIONS FOR THE PAYMENT POLICY: Payment is due in full only after the cleaning service is complete.
Payments accepted are: Credit Cards (MasterCard/Visa/American Express) Debit Cards (All) Cheques, Cash or E transfer where agreed to by us.
Refunds. Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. If you are not happy, we will come back to your home and re‐clean any areas free of charge according to our 100% Satisfaction Guarantee.
LATE CANCELLATION: Just Maid It Inc. reserves the right to impose a Late Cancellation fee of $50.00 plus HST unless notification of a change has been received by our office staff via telephone or email at least 48 hours prior to the scheduled service date.
CHARGES: If it is necessary for you to change, cancel or skip your regular cleaning day, we appreciate at least 2 business days notice. If you do not notify our office and upon arrival we cannot enter your home, we will charge you $50.00 plus HST to cover our expenses. Our teams daily pay is based on homes scheduled. When you skip on short notice or lock out the team, we do not have time to fill in your spot and our teams pay is affected. It can also cause scheduling problems with our other clients. Should you at any time require a change or modification of the cleaning detail or instructions, or wish to change the cleaning schedule of frequency, a call to our office is the surest way of accomplishing this. The cleaning team is instructed to follow the instructions as they appear on their personalized service sheet relating to you as the client. Specific instructions or request given to the team cannot be guaranteed from week to week.
SECURITY ALARMS: If your home is equipped with a security system, please insure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled cleaning. Please be sure to notify our office if this code changes.
Cancellations: Just Maid It Inc. reserves the right to suspend or cancel a booking if there are problems with the access, water or electricity supplies, or problems working around other contractors and /or service providers, as well as interference from any party. The client will still be held liable for the full cost of the agreed service.
ACCIDENTS & Theft: The client is responsible for securing – cash, jewelry and any other items of value. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call our office at once if ANYTHING is broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team, you must report this incident within 24 hrs of service. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We cannot be responsible for wall hangings attached with anything other than “real” picture hooks. No straight pins, thread, etc.
If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to Just Maid It Inc. office. The client will lay a charge of theft if actual theft has taken place, and follow through to the point of actual prosecution. Just Maid It Inc. is indemnified against any claim.
HOLIDAYS: The only holidays observed by our company are New Years Day, Family Day, Good Friday, Canada Day, Labour Day, Thanksgiving, Christmas Day and Boxing day. Regular cleaning will be offered on all other holidays. Should your regular cleaning fall on these days, our office will contact you approximately 2 weeks prior to the holiday to reschedule your cleaning wherever possible.
CLUTTER: The cleaning will be far more satisfactory if the team does not have to deal with a great deal of clutter. Desks that have a large amount of paperwork for instance may not be cleaned.
PETS and PLANTS: If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor. Due to the individual care that plants require, we are not able to water or maintain them.
QUALITY CONTROL: Our quality control consists of making home inspections and phone calls. A supervisor may enter your home after our cleaning team has done their job. They may call you at home or work. We believe that inspections and client contact is the best way to help in meeting your expectations and improve our high standards. We appreciate your feedback.
EXTRA WORK: Please call us in advance for special requests (i.e. after construction, refrigerator cleaning, garage, extra rooms) so we can schedule the time needed to complete these tasks. We will provide an over the phone estimate, however, due to scheduling, this may not always be possible. We reserve the right to adjust the quote after the job is completed.
ITEMS WE CANNOT CLEAN/DO: We have instructed our staff to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, we will not clean the infected area. We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please call our office and we will arrange to avoid those items. Our staff cannot climb higher than a step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.
HIRING OF JUST MAID I INC: Our teams have signed a Non-Compete agreement with Just Maid It Inc. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Just Maid It Inc. and for one year thereafter without written approval from Just Maid It Inc. You agree not to hire past or present teams of Just Maid It Inc. for a period of not less than 1 year from the date the team member last worked for Just Maid It Inc. A great deal of time and resources are put into picking out the best team.
TIPS: Tips are appreciated by your cleaning team but not required.
IF THERE’S A PROBLEM: We guarantee our work. Contact our office before 9:30 am the day following your cleaning service and we will make every effort to correct the problem. You understand that Just Maid It Inc. does not refund any portion of a cleaning fee.
KEYS: Please make sure your home is accessible to us. Because you scheduled cleaning time may change each cleaning, we prefer a key to your home. Keys are maintained in a safe, except for the day of cleaning. Returned keys will require signature and identification at time of release.
OFFICE HOURS: Our office is open Monday through Friday 7:30 AM to 4:00 PM and from 9:00 AM until 12:00 PM on Saturday. After hours and weekends, a voicemail can be left and we will return it on the next business day.
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